Frequently Asked Questions
Sure! We are always available between 9 AM to 6PM. We will help you choose the best fit and best products. Kindly, call us at +9223182081and one of our product specialists will guide you.
Follow these steps to register:
Click SIGN IN / REGISTER at the top right corner of the page
Click on REGISTER
Enter your details
Click on CREATE ACCOUNT
You are now registered with Juliet.
Please click “Forgot Password” on the login page & enter your email id. You will receive a link to help you reset your password.
We truly regret the inconvenience caused. Our associates might be busy assisting other customers. Please call us after sometime or Contact us .
Sure! We are always available between 9 AM to 6PM. We will help you choose the best fit and best products. Kindly, call us at +9223182081and one of our product specialists will guide you.
We always have discounts and offers live on the site for multiple products. We suggest you visit our site and click Sale to know more.
No. These are one time charges and are non-refundable.
Same style but different colours and patterns.
ORDER RELATED
every successful order, you will receive an email and a SMS confirming the order. If in case the order was not placed successfully, we request you to place the order again.
Follow these steps:
If you are a registered customer with us, you can always login into your account and you will be able to see the status of your order.
If you are a non-registered customer, click on the link and you will be able to see the order history.
We do not have open delivery facility at this point in time. In case you are not happy with the item received, you can raise a return request through the link
An order can be cancelled via your Juliet account page until the order is shipped out. Go to order history page and cancel the order.
In case the order is already shipped out, please write to us via contact us page. We will initiate the cancellation process.
You will have to cancel the order via your order history page. Once done, you can place a fresh order with the required products.
We can certainly change the address in case the order is not yet shipped from our end. contact us to get it changed. If the order is already shipped out, we will not be able to make any changes.
As per Indian Tax Regulations, all items (including gifts) will be shipped with an invoice mentioning the price.
DELIVERY
Delivery time depends on your pin code. You can always check by entering your pin code on the product page, below ‘ADD TO CART’ button.
We deliver to xxxxxx pin codes across India. You can always check by entering your pin code on the product page, below ADD TO CART button before proceeding to payment page.
We depend on our courier partners to provide Cash on delivery option and we work closely with them to increase our serviceability on a regular basis. You can always check the serviceability of your pincode by entering it on the product page, below ADD TO CART.
Track your order using the link in your dispatch mail. You can also check your courier details via the same mail.
It may take up to 24 hours for the order status to be updated on our courier partner’s website. If you are unable to track your shipment post 24 hours, do contact us to track your order.
Once the order is placed, please contact us and we will try to deliver the order on your preferred date.
Please note, we do not deliver on Sundays and Public Holidays.
You can contact us before the order is shipped and we will be able to edit the contact details for the order.
RETURNS / EXCHANGE
Juliet’s returns and exchange policy is hassle-free and simple. You need to return/exchange a product within 15 days
- Our delivery agent will deliver the new item and simultaneously pick up the original item from you.
- Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on Briefs, Panties.
- Products that are sold as packs cannot be returned as individual items.
- In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.
- Gift cards are non-returnable.
- Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
- In case of any more questions, please Contact Us.
- Step 1
PACK PRODUCTS
Ensure the products are unworn, unwashed with the original brand tags and packaging intact. Put the product with its original packaging in a box. - Step 2
SEAL BOX
Seal the box. This step is important to ensure that the courier partner does not open/ tamper with the contents of the box. - Step 3
HANDOVER TO COURIER & RECEIVE YOUR EXCHANGED PRODUCT
If your pincode has reverse pickup facility, a courier person will come to your doorstep once the return/exchange process is initiated.In case of Return, handover the packed box to the courier person for return. You will receive the refund in the form of Coins in your account wallet once we have received the package in our warehouse.In case of Exchange, handover the packed box to the courier person & you will receive your exchanged product at the same time.
Due to the intimate nature of some products, it is not possible for us to accept returns on briefs, panties, stick-on bras, pasties and accessories to maintain hygiene standards. Products from other categories can be returned within 15 days of purchase.
Yes, you can return and exchange products in your order.
No. You will only receive the exact amount paid for the product.
No. These are one time charges and are non-refundable.
No. These are one time charges and are non-refundable.
No. Courier charges are only paid in the form of coins and are non-refundable. coins credited are valid for a year and can be redeemed against your next purchase.
Number of days to pickup a product may vary as per your pincode. The product will be picked anywhere between 5-7 days.
Yes, it will be applicable
No. Once the return/exchange request is initiated, the address can’t be changed.
Our courier partner will attempt to contact you 3 times. You can let him know a convenient time to pick the product up
You may choose to return and place a new order for a different product.
If you received a product as a gift from loved ones and need to exchange it for an alternate size, please follow our return/exchange policy. You may Contact Us to request a return.
